Exchanges, Refunds and Cancellations

 

Exchanges: We offer exchanges for customers who wish to choose another model. Here are the key details:

• Eligibility for Exchanges:

  • Exchanges are only available for customers who want to switch to a different model.
  • The product must be in its original packaging, undamaged, and unused.

• Shipping Costs for Exchanges:

  • Customers are responsible for the shipping costs associated with exchanging a product unless the exchange is due to an error on our part.

• Exchange Process:

  • Contact us at contact@shophydrovitality.com to initiate the exchange process.
  • Once your exchange is approved, we will provide instructions on how to return the original product.
  • Upon receiving the returned product, we will process the exchange and ship the new model.

Refunds: Hydro Vitality is committed to your satisfaction with our products. If you are not entirely pleased with your purchase, you may be eligible for a refund. Here's how our refund process works:

• Conditions for Refund:

  • Products must be returned within 30 days from the date of purchase.
  • The product must be in its original packaging, undamaged, and unused.
  • Refunds will not be issued for products damaged due to customer misuse.

• Shipping Costs:

  • Shipping and restocking costs for returns are the responsibility of the customer unless the product is damaged at our fault.
  • The shipping cost may vary depending on location of customer
  • The restocking fee is 10% of the cost of the original order
  • If the return is due to an error on our part, we will cover the return shipping costs.

• Refund Process:

  • Contact us at contact@shophydrovitality.com to initiate the refund process.
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Cancellations: Orders must be canceled within 48 hours of placement to be eligible for a refund.

• Requirements For Cancellation :
• Contact us at contact@shophydrovitality.com to initiate cancellation.
• Cancellation must be requested within 48 hours of ordering.
• If a cancellation request is made after 48 hours after placing the order, the product must be returned and you will follow our return proccess for a refund.

 

Contact Information: If you have any questions or concerns regarding our Exchanges and Refunds Policy, please contact us at contact@shophydrovitality.com

This policy is effective as of [12/19/2023]. Hydro Vitality reserves the right to modify or amend this policy at any time.